Refund policy
Refund Policy
Last updated: September 2025
At The Wear Test, we want you to be satisfied with your fragrance decant purchases. This policy outlines our refund and return procedures.
General Policy Due to the personal nature of fragrance products and hygiene considerations, we generally do not accept returns of opened or used decants. However, we understand that issues can arise and will work with you to resolve them.
Eligible Refunds We will provide refunds or replacements in the following situations: • Damaged Products: Items damaged during shipping • Incorrect Orders: Wrong fragrance or size sent • Defective Products: Leaking containers or contaminated fragrances • Non-Delivery: Orders that fail to arrive within reasonable timeframes
Non-Eligible Returns We cannot accept returns for:
- Change of mind or fragrance preference
- Allergic reactions (please test carefully)
- Normal fragrance performance variations
- Orders placed more than 30 days ago
How to Request a Refund To request a refund or report an issue:
- Contact us within 7 days of receiving your order
- Email us at theweartest@gmail.com
- Include your order number and photos of any damage
- Describe the issue clearly
Refund Process Once your refund request is approved: • Refunds will be processed to your original payment method • Processing time: 3-5 business days • You will receive email confirmation • Shipping costs are non-refundable unless we made an error
Contact us at theweartest@gmail.com for any refund-related questions.